Organizational and team leaders occasionally find themselves in a situation where they must handle workplace disagreements to keep productivity and employee well-being on track. Training managers in conflict resolution can provide the skills they need to maintain a harmonious and productive workplace. Follow our tips for developing a proactive approach.

Recognizing the Need

Conflicts are escalating due to a range of issues, such as politics, labor strikes, and diversity, equity and inclusion efforts. A 2023 Gartner survey found that 57% of managers feel responsible for managing team conflicts, and many would benefit from proper training. Effective conflict resolution can improve workplace dynamics and productivity.

Unresolved conflict can lead to significant financial and emotional costs. A CPP Global study found that 85% of employees experience conflict, with 29% facing it constantly. Upskilled managers can reduce these costs by effectively managing conflicts.

Addressing the Need

Instead of avoiding conflict, managers should see disputes as growth opportunities. Teaching employees to approach conflicts pragmatically and find mutually beneficial solutions fosters innovation and problem-solving. Facilitate an open dialogue to resolve misunderstandings quickly. 

Managers must encourage clear, non-judgmental communication. Setting a positive example and valuing open dialogue can prevent conflicts from escalating. Comprehensive conflict resolution training, including workshops and coaching, is essential. Recognizing and rewarding effective conflict management further incentivizes these practices.